1

Mastering the Fundamentals of Communication

• Analyze key elements essential for structuring impactful interactions
• Engage in individual reflection to develop open-ended questions that enhance self-awareness
• Examine communication mechanisms and relational dynamics
• Initiate a personalized action plan by defining development areas, setting objectives, and establishing timelines
• Enhance self-understanding to drive improved communication outcomes
• Identify cognitive barriers to preempt misunderstandings and communication impediments

2

Techniques for Authentic and Constructive Communication

• Participate in role-playing exercises to identify and address psychological dynamics
• Refine and expand your personal action plan
• Learn to positively influence and transform professional interactions
• Internalize the core principles of authentic and constructive communication
• Employ structured techniques to build trust and reinforce mutual respect
• Develop a clear, authentic communication style
• Engage in both individual and group analysis of real-world scenarios

3

The ORVIEC framework for authentic and constructive communication

• Introduction to NLP (Neuro-Linguistic Programming)
• Apply NLP tools to improve communication
• Utilize Porter’s attitudes model to identify and address fundamental needs
• Tailor communication strategies to align with diverse audiences
• Explore the ORVIEC methodology
• Conduct conversations on diverse themes through role-playing
• Explore the “Life Positions” and Karpman Drama Triangle
• Enrich your personal action plan
• Identify and navigate persecutor-victim-rescuer dynamics

4

Practical applications of authentic and constructive communication

• Develop techniques for delivering constructive feedback
• Integrate advanced tools for time management and planning
• Analyze conflict scenarios through experiential sharing
• Learn to anticipate, de-escalate, and resolve conflict situations
• Apply the SMART methodology (and its derivatives, such as SMARTE) to set and achieve precise objectives
• Enhance team communication to drive performance
• Finalize a detailed personal action plan with measurable improvement goals, clear implementation strategies, and regular progress reviews
• Foster a high-performance team dynamic
• Strengthen overall team motivation and cohesion