1

The digital transformation of processes

• Digital business: Definition, examples, sources of information.
• The impacts of the digital transition at the company.
• Digitizing information: Major cost items and corresponding gains.
• Digitizing operational processes: Costs of new control and management methods.
• Streamlining decision-making with Big Data.
• Outsourcing or insourcing: Financial aspects, availability and security costs.

2

New forms of relationships with partners

• Optimizing the customer relationship by measuring the use and profitability of communication channels.
• The costs of segmentation methods, customer analyses, and setting up points of contact.
• New communication and distribution channels: Platforms and connections with suppliers.
• Disintermediation and reintermediation costs.
• Setting up new growth calculation methods.

3

Technical optimization of infrastructure

• A new flexible, active IS infrastructure
• Internal development vs. outsourcing: SAAS, PAAS, workstations, cloud, and application virtualization.
• Calculating profitability vs. technical quality, and security restrictions.
• Big Data: Impact on infrastructure and tools.
• Cybersecurity: Investments, operating costs, budgeting risks and insurance.
• The costs of stopping IT and the transition: CAPEX/OPEX budgets and gains.
• The transformation of IT business units: Provisional plan for managing the necessary means.

4

Financial management of transitions

• Managing the transition project portfolio.
• Business cases of operations: Objectives, ROI, costs, and risks.
• The costs of change management operations.
• The structure of transition budgets.
• Changes to be made to the current structures and budgets.