1

Clarify the contours of the contractual relationship

• Identify the framework of the relationship.
• Understand types of management and service providers.
• Detect the benefits and limits of cross-cutting management.
• List respective rights and obligations: The legal and contractual framework.
• Understand the specifics of cross-cutting management: Cooperation, coordination, relationship.
• Grasp differences in logic and challenges.

2

Learn how to institute management without hierarchies

• Clarify roles, missions, and goals.
• Structure the specifications and organize the contribution meeting.
• Identify services providers' goals with the SMART method.
• Determine their expectations and motivations.
• Organize and manage a team of service providers on an everyday basis: Task flowchart, types of meetings, etc.
• Build the matrix of roles and responsibilities.
• Define and monitor the expected results of the service: Task sequencing, performance indicators.
• Establish a partnership: Coordination, cooperation, highlighting common interests.

3

Boosting your authority and legitimacy.

• Spotting different forms of power. Enhance your credibility.
• Legitimize your function, your role: Clarify the roles defined in the contract in a participatory form.
• Develop non-hierarchical authority: Take into account the needs of various stakeholders. Create trust.
• Affirm your leadership position and build charisma.

4

Adapting your communication

• Communication processes and channels: Question, listen, rephrase, dialog, negotiate.
• Pass along information using appropriate means. Develop active listening: verbal, para-verbal, non verbal.
• Develop active listening: verbal, para-verbal, non verbal. Use your emotional intelligence.
• Develop a motivating method of communication for use face-to-face, on the phone, and in writing. Email best practices.

5

Getting service providers motivated and involved

• Be convincing to mobilize contributors and get them to join the meeting.
• Structure your intervention plan: Context, project challenges, goals, action plan.
• Various cooperative and uncooperative behaviors. Life positions.
• Create a favorable relationship environment. Develop empathy. Grant trust. Give responsibilities. Create the right vibe.
• Tools for influencing and motivating: Identity-realization, belonging, recognition-power.
• Give signs of recognition: The A.S.A.P. method (Appropriate, Sincere, Analytical, Personalized).

6

Handling situations made difficult by status

• Spotting major attitudes in communication: Aggressiveness, manipulation, passiveness, assertiveness.
• Say things with fairness and authority with the DESC tool.
• Managing difficult personalities and removing obstacles.
• Anticipating and defusing conflicts.
• Managing the vibe within the team.
• Refocusing if there is a deviation: Prepare for the meeting, proceed through each step.

7

Building a personal progress action plan.

• Self-analysis/diagnosis by each participant.
• Highlight your personal talents.
• Define SMART goals, a schedule, additional resources. Formalize the expected results.