1

Understand your role as a consultant

• The keys to customer relations.
• The framework of the contractual relationship, its strengths and limitations.
• The roles of consultant and employee.
• The qualities necessary for the role of consultant.

2

Knowing the basic principles of communication

• Saying isn't communicating.
• Keys to effective communication.
• Taking stock of your own strengths and areas for improvement.

3

Understanding the customer and qualify their need

• Adopting the customer's vision to understand their needs.
• The art of questioning and active listening.
• The added value of the consultant's posture.

4

Convincing and Persuading

• The service proposal.
• The pitch.
• Personalizing your speech.
• Handling objections.
• Influencing techniques.

5

Increasing your authority

• Different forms of power.
• Legitimizing your role.
• Asserting your leadership.

6

Making a presentation to an audience

• Introducing yourself and explaining the purpose of the talk.
• Framing a presentation.
• The use of voice, verbal and non-verbal communication.
• Managing stress.
• Fielding questions.

7

Leading a meeting

• The different stages and objectives of the meeting.
• Leading techniques.
• Presenting a project with figures.
• Incorporating various types of participants.

8

Managing delicate situations

• Conflict mechanisms.
• Managing your emotions.
• Returning to a constructive zone.