1
Understanding the impact of culture in relationships
- The concept of culture and intercultural: culture, perception and interpretation.
- Deciphering the pitfalls of intercultural exchanges: prejudices, stereotypes, etc.
- How are the French perceived abroad?
Exercise
Identification of one’s own cultural preferences. Quiz on stereotypes.
2
Identifying the major cultural differences
- The intercultural GPS: an operational reading grid.
- Measuring the degree of emotion, neutrality, individualism, collectivism.
- Identifying the decision-making method: risks, deadlines, hierarchy.
- Understanding the influence of time: monochronism and polychronism.
Exercise
Illustration and awareness of intercultural issues through excerpts; training in the use of the analysis grid.
3
Developing intercultural skills and knowledge
- Identifying intercultural watchpoints: organisation, decision-making process.
- Identifying cultural customs and codes: Asia, Africa and America.
- Understanding European cultural differences.
Exercise
Fun quiz to enrich your intercultural knowledge.
4
Adapting your intercultural communication
- Identifying communication styles across cultures: gaze, proxemics.
- Understanding and using ambiguity and clarity through the search for meaning.
- Identifying the pitfalls of remote communication: e-mail and telephone.
Exercise
Intercultural communication practice through role-plays adapted to the participants’ professional situations.
5
Dealing with cultural misunderstandings
- Knowing the different modes of operation: by consensus or in conflict.
- Understanding the nature of commitments.
- Putting into practice different tools to better communicate internationally.
Exercise
Role-plays: experimenting with intercultural misunderstandings and possible reactions through role-playing.
2d
- 14h00 
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