1

Digital Strategy and IT Strategy

• Emphasizing value.
• Starting where you are.
• Advancing iteratively with feedback.
• Collaborating and promoting visibility.
• Thinking and working holistically.
• Keeping it simple and practical.
• Optimize and automate.

2

Preparing for and taking the ITIL® 4 DITS exam

• Review of the ITIL® 4 DITS program.
• Questions/answers between participant and trainer.
• Mock exam and group correction. Tips for the exam.

3

Digital concepts

• Digital technology.
• Digital enterprise, digital organization.
• Digital transformation.

4

For the customer, market.

• For operational staff
• Internal and external focus.
• Balanced approach.

5

Portfolio optimization.

• Financing projects, products, and services.
• Balancing the cost of innovation and operation.
• Pricing models.

6

Identifying the risk, assessing risks.

• Determining an acceptable balance between opportunity and risk.
• Concept of innovation and key techniques.
• Applying techniques to develop and maintain a culture of innovation.

7

The main skills required of leaders in a digital organization.

• Approaches: Large-scale and incremental transformation, mergers and acquisitions, and individual changes.
• POM (parallel operating model) approaches.
• Evaluate the success of a digital and IT strategy.