1

Communicate constructively

• Sender/receiver: Center yourself as the person responsible for the quality of communication.
• Take stock of your communication mode.
• Attitudes of influence communication.
• Convincing others using persuasive techniques.
• Using tools: Active listening, paraphrasing, questioning, positive speaking, present and future.

2

Defining and supporting your goals

• Clarifying the messages and goals to achieve.
• Knowing how to phrase a SMART goal.
• Building an action plan.
• Prepare to pass along and share your goals.
• Anticipating obstacles to goal achievement.

3

Getting to know yourself better to be more effective

• Being aware of your strengths.
• Taking stock of your relationship diagram.
• Mastering your impact and brand image.
• Developing self-confidence to inspire trust.
• Cultivating positive thinking.
• Managing signs of consideration.

4

Developing relationship trust

• Understanding attitudes to avoid in non-hierarchical relations.
• Recognizing passive, aggressive, and manipulative behaviours.
• Adopting authentic attitudes.
• Taking a constructive role in adressing the issues.

5

Looking for a winning compromise

• A win-win position. The art of a fair compromise.
• Separating intent and impact.
• Life positions.
• Affirming yourself assertively.

6

Being willing to speak up in all situations

• Building winning relationships even in conflicts. Knowing how to say no.
• Knowing the difference between confrontation and conflict.
• Effectively handling objections.
• Using the “broken record” technique wisely.
• Taming your emotions through Nonviolent Communication.